Shipping policy

Shipping


How long will it take for my order to arrive?

Our team will ship your order from New Jersey using the fastest available courier, including USPS, UPS, or FedEx, depending on availability in your area. Below are the estimated shipping times for major cities:

  • New York City: 1–2 Business Days
  • Boston: 1–3 Business Days
  • Chicago: 2–4 Business Days
  • Dallas: 3–5 Business Days
  • Atlanta: 2–4 Business Days
  • Denver: 3–5 Business Days
  • Los Angeles: 4–6 Business Days
  • Seattle: 4–6 Business Days
  • Miami: 3–5 Business Days

Shipping times to Alaska, Hawaii, and U.S. territories may vary and are usually no more than 7 business days.


What are your shipping rates?

Orders under $99 (before tax) have a flat-rate shipping fee:

$0 - $98.99 (Pre-Tax) → $7.99 Shipping
$99+ (Pre-Tax) → FREE Shipping


How soon until my order ships?

After placing your order, our standard processing time is 1-2 business days to package most orders before shipping. 98% of all orders are delivered within 5 days of being placed. However, carrier delays and unforeseen events may cause delays that are beyond our control. Ordering early is always recommended.


What happens if my package is lost or stolen?

VOS Collection and the courier (USPS, UPS, FedEx) are not liable for packages marked as Delivered that are subsequently stolen or go missing. If a package disappears after being marked as delivered:

  • Report the theft to your local Police Department.
  • File a claim with your home insurance.
  • We cannot issue refunds or resend products for lost or stolen packages.

To avoid this, please ensure someone is available to receive your package or contact the courier to schedule a delivery time. All couriers log GPS location at the time of delivery, and this data will be used as proof that the package was properly delivered.